You can request permanent deletion of your Cityline Transportation account at any time. Below you'll find the two ways to do this, what data is removed, and how long it takes.
Option 1 — In the app (recommended)
Open the Cityline Transportation app and sign in.
Tap the Account tab at the bottom.
Scroll to Privacy & Security.
Tap Delete my account, type DELETE to confirm, and submit.
Option 2 — By email
Send an email from the email address on your account to:
Subject line: Account Deletion Request. Include the email used to sign up so we can locate your account.
What gets deleted
Your profile — name, email, phone number, date of birth, profile photo, bio.
Saved addresses, favorite locations, emergency contacts, and ride preferences.
Loyalty points, account credits, and unused promo codes.
Community posts, comments, ratings, and support messages tied to your account.
Location history associated with your account.
What we may retain (and why)
To comply with US tax, accounting, and consumer-protection laws, we are required to keep certain transactional records even after account deletion. These records are anonymizedand no longer linked to your identity:
Ride invoices and payment receipts (retained 7 years — IRS / NY State requirement)
Refund and dispute records
Fraud-prevention audit logs (retained up to 24 months)
How long it takes
Within 24 hours: Your account is deactivated — you can no longer sign in or book rides.
Within 7 days: Your personal data is permanently deleted from our active systems.
Within 30 days: Your data is removed from encrypted backups during the next backup rotation.
We will email confirmation to your account email once deletion is complete.
Before you delete
Any unused loyalty points or account credits will be forfeited and cannot be restored.
If you have an active scheduled ride, please cancel it first.
You can re-register later with the same email, but past ride history will not be restored.