Last updated: February 14, 2026
By accessing and using HCS City Line Transportation services ("the Service"), you accept and agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you ("User," "Customer," or "you") and HCS City Line Transportation ("Company," "we," "us," or "our"). If you do not agree to abide by these Terms, you must immediately cease using our services.
Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms. By using the Service, you acknowledge that you have read, understood, and agree to be bound by both these Terms and our Privacy Policy.
You must be at least 18 years of age to use our services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into this binding agreement.
For the purposes of these Terms:
3.1 Account Creation: To access certain features of our Service, you must create an account by providing accurate and complete information, including your full name, email address, phone number, and date of birth. You agree to provide truthful information and to update your account information promptly if it changes.
3.2 Account Security: You are solely responsible for maintaining the confidentiality of your account credentials, including your password. You agree to accept responsibility for all activities that occur under your account, whether authorized by you or not. You must notify us immediately at hamburgnytaxi@gmail.com or 716-648-7300 of any unauthorized use of your account or any other breach of security.
3.3 Account Suspension: We reserve the right to suspend or terminate your account at any time, with or without cause and with or without notice, including but not limited to violations of these Terms, fraudulent activity, abusive behavior, or failure to pay outstanding fees.
3.4 Account Termination by User: You may request termination of your account at any time by contacting us. Upon termination, you remain responsible for all outstanding charges and obligations incurred prior to termination.
4.1 Services Offered: HCS City Line Transportation provides on-demand transportation services, including but not limited to: standard rides, XL rides for larger groups, expedited service, wait-and-save options, scheduled rides, roundtrip services, hourly bookings, package delivery, grocery delivery, and medical transportation.
4.2 Service Area: Our services are currently available in Western New York, primarily within Erie County. We reserve the right to expand or limit our Service Area at any time without prior notice.
4.3 Availability: While we strive to provide 24/7 service availability, we do not guarantee uninterrupted access or that services will be available at all times. Service availability may be affected by driver availability, weather conditions, high demand periods, system maintenance, or other factors beyond our control.
4.4 Right to Refuse Service: We reserve the right to refuse service to anyone for any lawful reason, including but not limited to: violation of these Terms, safety concerns, intoxication, threatening behavior, or inability to pay.
4.5 Service Modifications: We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
5.1 Ride Requests: When you request a ride through our Platform, you are making an offer to enter into a transportation contract. We will attempt to match you with an available driver, but we do not guarantee that a driver will accept your request.
5.2 Scheduled Rides: Scheduled rides must be booked at least 2 hours in advance. We recommend booking 24 hours in advance for guaranteed availability. Scheduled rides are subject to driver availability and may be cancelled if no driver is available.
5.3 Accuracy of Information: You are responsible for providing accurate pickup and destination addresses. We are not responsible for delays or additional charges resulting from incorrect address information.
5.4 Multi-Stop Rides: Additional stops may be added to your ride. Each stop is subject to additional fees as outlined in our pricing structure. Wait time at each stop is limited to 5 minutes, after which additional wait time charges apply.
5.5 Special Requests: Special accommodations (pet transportation, accessible vehicles, etc.) must be requested at the time of booking and are subject to availability. Additional fees may apply.
6.1 General Conduct: You agree to treat all drivers, dispatchers, and other users with respect and courtesy. Harassment, discrimination, threatening behavior, or abuse of any kind will result in immediate account termination.
6.2 You expressly agree NOT to:
6.3 Intoxication: While we provide transportation services for individuals who have been drinking, customers must be able to exit the vehicle unassisted and not pose a danger to themselves, the driver, or others. We reserve the right to refuse service to excessively intoxicated individuals.
6.4 Passenger Limits: You must not exceed the maximum passenger capacity of the vehicle. Standard vehicles accommodate up to 2 passengers; XL vehicles accommodate up to 6 passengers. Children and infants count toward these limits.
7.1 Fare Calculation: Fares are calculated based on multiple factors including distance, estimated time, current demand (surge pricing), ride type, number of stops, wait time, tolls, and any applicable fees or surcharges. Estimated fares provided at the time of booking are not guaranteed and may change based on actual route, traffic conditions, or additional stops.
7.2 Payment Authorization: By requesting a ride, you authorize us to charge the applicable fare to your selected payment method. You agree to pay all charges incurred under your account, including ride fares, tips, wait time fees, cancellation fees, cleaning fees, tolls, and any other applicable charges.
7.3 Payment Methods: We accept cash, credit cards, debit cards, and account credits. For online payments, a processing fee of 3% + $0.30 will be added to your total. Payment card information is processed securely through Stripe, Inc., and we do not store complete card details on our servers.
7.4 Tips: Tips are optional and entirely at your discretion. Tips go directly to the driver and are not included in the base fare. Tips are non-refundable once processed.
7.5 Surge Pricing: During periods of high demand, limited driver availability, severe weather, or special events, surge pricing may apply. Surge pricing is calculated as a multiplier applied to the base fare. You will be notified of any surge pricing before confirming your ride request.
7.6 Additional Fees: Additional fees may include but are not limited to: airport fees, toll fees, pet transportation fees ($5-$15 depending on pet size), wait time fees ($0.60 per minute after 5 minutes), cleaning fees ($50-$250 for vehicle damage or excessive soiling), and ride type surcharges ($3 for XL, $5 for Expedited).
7.7 Promotional Codes and Discounts: Promotional codes are subject to specific terms and conditions, including minimum fare requirements, expiration dates, and usage limits. Promotional codes cannot be combined unless explicitly stated. We reserve the right to cancel or modify promotional offers at any time.
7.8 Failed Payments: If payment fails or is declined, we reserve the right to suspend your account until outstanding balances are settled. You agree to pay all costs of collection, including reasonable attorney fees, for any unpaid amounts.
7.9 Price Changes: We reserve the right to change our pricing structure at any time. Price changes will not affect rides already in progress or completed rides.
8.1 Customer Cancellations: You may cancel a ride at any time before it is completed. Cancellation fees may apply based on the timing and circumstances of the cancellation:
8.2 Driver Cancellations: Drivers may cancel rides due to safety concerns, customer no-show, or other legitimate reasons. If a driver cancels your ride, no fee will be charged to you, and we will attempt to match you with another available driver.
8.3 Company Cancellations: We reserve the right to cancel any ride at any time for safety, security, or operational reasons. In such cases, you will receive a full refund of any prepaid amounts.
8.4 Scheduled Ride Cancellations: Scheduled rides may be cancelled up to 2 hours before the scheduled pickup time without penalty. Cancellations within 2 hours of pickup time may be subject to a cancellation fee.
Important: No-Show Policy
We do not issue refunds for customer no-shows. If you request a ride and fail to appear at the pickup location, you remain responsible for the full fare charged. A "no-show" is defined as:
9.1 Refund Eligibility: Refunds may be issued at our sole discretion for: incomplete rides due to service failure, significant driver misconduct, or billing errors. Refund requests must be submitted within 48 hours of the ride completion.
9.2 Partial Refunds: In cases where a ride is partially completed, partial refunds may be issued based on the portion of the trip completed.
9.3 Refund Processing: Approved refunds will be processed within 5-10 business days and will be credited to the original payment method. Refunds for cash payments may be issued as account credits.
9.4 Non-Refundable Items: The following are non-refundable: tips given to drivers, promotional code discounts, loyalty points redemptions, and subscription fees (unless otherwise specified).
10.1 Independent Contractor Status: All drivers operating through our Platform are independent contractors and not employees of HCS City Line Transportation. Drivers are solely responsible for their own actions, conduct, and compliance with all applicable laws.
10.2 Driver Screening: While we conduct background checks and vehicle inspections for all drivers, we cannot guarantee the conduct, reliability, or safety of any individual driver. You acknowledge that you use our services at your own risk.
10.3 Driver-Customer Interaction: Any disputes, claims, or issues arising between you and a driver are between you and the driver. We are not responsible for driver conduct, but we will investigate complaints and take appropriate action.
10.4 Rating System: You may rate drivers after each ride. Ratings are used to maintain service quality. False or abusive ratings may result in account suspension.
11.1 "AS IS" Basis: THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
11.2 No Guarantee of Service: We do not warrant that: (a) the Service will be available at all times or without interruption; (b) the Service will be error-free or secure; (c) drivers will arrive on time or provide satisfactory service; (d) any defects will be corrected; or (e) the Platform is free of viruses or other harmful components.
11.3 Third-Party Services: Our Platform may integrate with third-party services (payment processors, mapping services, etc.). We are not responsible for the availability, accuracy, or content of such third-party services.
11.4 Personal Property: We are not responsible for any personal property left in vehicles. While we maintain a lost and found system, we cannot guarantee the recovery of lost items. You should contact our support team immediately if you leave items in a vehicle.
12.1 Liability Cap: TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL HCS CITY LINE TRANSPORTATION, ITS OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES RESULTING FROM:
12.2 Maximum Liability: Our total liability to you for all claims arising from or related to the Service shall not exceed the amount you paid us in the twelve (12) months prior to the claim, or $100, whichever is less.
12.3 Assumption of Risk: You acknowledge and agree that you use the Service at your own risk. We are not liable for any injuries, accidents, or damages that occur during a ride.
You agree to defend, indemnify, and hold harmless HCS City Line Transportation, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
14.1 Insurance Coverage: All drivers are required to maintain valid automobile insurance as required by New York State law. We maintain commercial insurance coverage, but you should review your own insurance policies to understand your coverage during rides.
14.2 Safety Features: Our Platform includes safety features such as ride tracking, emergency contacts, and driver ratings. However, these features do not guarantee your safety, and you remain responsible for your own safety and wellbeing.
14.3 Emergency Situations: In case of emergency during a ride, immediately call 911. After ensuring your safety, please report the incident to us at 716-648-7300.
14.4 Seatbelt Usage: Passengers are required by law to wear seatbelts at all times during the ride. Failure to wear a seatbelt may result in liability for any resulting injuries.
15.1 Points Earning: Loyalty points are earned on completed rides. Points have no cash value and cannot be transferred, sold, or exchanged. Points expire if your account is inactive for 12 months.
15.2 Points Redemption: Points can be redeemed for promotional codes according to the redemption options available at the time of redemption. We reserve the right to modify redemption options at any time.
15.3 Tier Benefits: Loyalty tiers (Bronze, Silver, Gold) are determined by points balance. Tier benefits may be modified or discontinued at any time.
15.4 Fraudulent Activity: Any fraudulent activity related to the loyalty program, including but not limited to creating multiple accounts or manipulating point balances, will result in immediate account termination and forfeiture of all points.
15.5 Program Termination: We reserve the right to terminate or modify the loyalty program at any time. Upon termination, you will have 30 days to redeem existing points.
16.1 Referral Terms: Our referral program allows you to earn rewards by referring new customers. Referral rewards are subject to the referred customer completing their first ride and meeting all eligibility requirements.
16.2 Referral Limitations: Each referral code may be used a maximum of 3 times. Self-referrals and fraudulent referrals are strictly prohibited and will result in account termination.
16.3 Referral Modifications: We reserve the right to modify or discontinue the referral program at any time without prior notice.
17.1 Ownership: The Service, including all content, features, functionality, software, logos, trademarks, and service marks, is owned by HCS City Line Transportation and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
17.2 Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for personal, non-commercial purposes in accordance with these Terms.
17.3 Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from our Service, except as incidentally necessary for normal use of the Service.
17.4 Feedback: Any feedback, comments, or suggestions you provide regarding the Service become our property, and we may use them without any obligation to you.
18.1 Content Responsibility: You are solely responsible for any content you submit through the Service, including ratings, reviews, comments, feedback, and profile information.
18.2 Content License: By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content in connection with operating and promoting the Service.
18.3 Prohibited Content: You may not submit content that is defamatory, obscene, threatening, harassing, discriminatory, or otherwise unlawful or offensive.
18.4 Content Removal: We reserve the right to remove any content that violates these Terms or that we deem inappropriate, without notice.
19.1 Informal Resolution: In the event of any dispute, claim, or controversy arising from or relating to these Terms or the Service, you agree to first contact us at hamburgnytaxi@gmail.com to attempt to resolve the dispute informally.
19.2 Binding Arbitration: If we cannot resolve the dispute informally within 30 days, any remaining dispute shall be resolved by binding arbitration in Erie County, New York, in accordance with the rules of the American Arbitration Association.
19.3 Class Action Waiver: You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AGREE THAT YOU WILL NOT PARTICIPATE IN A CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR ANY OTHER REPRESENTATIVE ACTION AGAINST US.
19.4 Exceptions to Arbitration: Either party may seek injunctive or other equitable relief in court to protect intellectual property rights or confidential information.
19.5 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.
Your use of the Service is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy.
20.1 Location Data: By using our Service, you consent to our collection and use of your location data for the purposes of providing transportation services, calculating fares, and improving service quality.
20.2 Communications: By creating an account, you consent to receive communications from us via email, SMS, or push notifications regarding your rides, account, and promotional offers. You may opt out of promotional communications at any time.
21.1 Pet Policies: Pets are allowed with advance notice and additional fees. You must disclose pet size at the time of booking. Service animals are always permitted without additional fees in compliance with ADA regulations.
21.2 Pet Liability: You are fully responsible for your pet's behavior during the ride. Any damage caused by your pet to the vehicle will result in cleaning or repair fees charged to your account ($50-$250).
21.3 Pet Requirements: Pets must be secured (carrier, leash, or harness) during transport. Aggressive or unsecured pets may result in ride refusal.
We are committed to providing accessible transportation services in compliance with the Americans with Disabilities Act (ADA). Service animals are always welcome at no additional charge.
If you require wheelchair-accessible vehicles or other accommodations, please contact us in advance at 716-648-7300 to ensure appropriate vehicle availability.
23.1 Age Restrictions: Passengers under 18 years of age must be accompanied by a parent or legal guardian. Unaccompanied minors will not be transported.
23.2 Child Safety Seats: Parents/guardians are responsible for providing appropriate child safety seats as required by New York State law. Drivers are not required to provide child safety seats.
The following items and activities are strictly prohibited:
Violation of these prohibitions may result in immediate ride termination, account suspension, and forfeiture of any prepaid amounts.
25.1 Wait Time Policy: Drivers will wait up to 5 minutes at each stop location free of charge. After 5 minutes, wait time charges of $0.60 per minute will apply.
25.2 Maximum Wait Time: Drivers are not required to wait more than 15 minutes at any location. After 15 minutes, the driver may end the ride and charge the full estimated fare.
25.3 Additional Stops: Each additional stop is subject to a fee as specified at the time of booking. The total number of stops is at the driver's discretion based on route and time constraints.
26.1 Right to Modify: We reserve the right to modify, amend, or update these Terms at any time, with or without notice. All changes are effective immediately upon posting to the Platform.
26.2 Notification of Changes: Material changes to these Terms will be communicated via email or through a notice on the Platform. Your continued use of the Service after such notification constitutes acceptance of the modified Terms.
26.3 Review Responsibility: It is your responsibility to review these Terms periodically. We will indicate the date of the most recent update at the top of this page.
27.1 Termination by Company: We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms.
27.2 Effect of Termination: Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
27.3 Outstanding Obligations: Termination does not relieve you of any obligations to pay outstanding fees or charges incurred prior to termination.
By using the Service, you consent to receive electronic communications from us, including emails, text messages, and push notifications. These communications may include notices about your account, transactional information, and marketing messages.
28.1 Push Notifications: When you sign in to our mobile application, your device is automatically enrolled with our push notification provider (OneSignal) so that we can deliver ride status updates, driver-arrival alerts, scheduled-ride reminders, and other service messages. Your device's operating system will ask you to grant notification permission on first launch; you may decline, and the app will continue to work without push notifications.
28.2 Unsubscribing from Push Notifications: You may turn off push notifications at any time by (a) toggling off "Push notifications" in the Account tab inside the app, (b) revoking notification permission in your device's system settings, or (c) emailing us at hamburgnytaxi@gmail.com. Unsubscribing only affects push notifications — you may still receive email, SMS, and in-app messages as described elsewhere in these Terms.
You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
We shall not be liable for any failure to perform our obligations under these Terms where such failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, power, labor, or materials.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired, and such provision shall be reformed to the minimum extent necessary to make it valid and enforceable.
No waiver by us of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
These Terms, together with the Privacy Policy and any other legal notices or agreements published by us on the Platform, constitute the entire agreement between you and HCS City Line Transportation concerning the Service and supersede all prior or contemporaneous understandings, agreements, representations, and warranties.
For questions, concerns, or notices regarding these Terms and Conditions, please contact us:
By using HCS City Line Transportation services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.